One agent across every channel, answering in seconds, in your brand’s voice, and carrying each conversation through to a booking.
Get early accessShe isn’t a phone tree or a script-reader. Hana understands what a caller means, checks your real diary, offers the slots you genuinely have, takes a deposit where you ask her to, and writes the whole exchange back to your system so nothing is lost between channels. A customer who starts on WhatsApp and then rings is never starting again.
Today Hana is in a closed pilot with a small group of design partners, already handling their real customer calls. We’re opening up deliberately, one partner at a time, rather than all at once.
She picks up in seconds, with no hold music and no touch-tone menus. Hana hears the caller’s tone, works out what they actually want, checks your real diary and books them in, taking a deposit where you’ve asked her to.
Wherever the message lands, Hana replies in real time and keeps one thread per customer. Someone who starts on WhatsApp and then rings is never starting over, because the whole conversation follows them.
For anything that needs more than a sentence, Hana writes a considered, on-brand reply at the speed of chat, and never lets one sit overnight. Every exchange is written back to your system, so nothing is lost between channels.
Pick the voice your callers hear and the accent that fits your business, so Hana sounds like one of your team rather than a robot. Rolling out soon, with more voices and languages to follow.
Adjust a few assumptions to estimate the revenue that slips away when calls go unanswered.
Assuming 40% of missed callers would book and 2× repeat visits.
Estimate only. Actual recovered revenue depends on call volume, lead quality, scheduling capacity, and more.
Every action Hana takes is governed and recorded. Here’s what’s true today, and the standards Aegis is working towards across the platform.
Built on AWS infrastructure that is itself ISO 27001, SOC 2 and PCI DSS Level 1 certified, with UK and sovereign deployment options for data residency.
Cyber Essentials Plus · Trade-body supplier accreditation
NHS Data Security & Protection Toolkit (DSPT) · DTAC — Digital Technology Assessment Criteria
ISO/IEC 27001 · SOC 2 (Type 1 → Type 2)
ISO 27017 / ISO 27018 · ISO 22301 (business continuity) · PCI DSS (service provider)
Non-clinical boundary. Aegis operates under a non-clinical intended-use boundary. It handles administrative and operational work: booking, scheduling, reminders, records and routing. It does not provide diagnosis, triage, treatment planning or medical advice; anything clinical is handed to a person.
Aegis is pre-launch. The standards above are what we are actively working towards, not yet awarded. We show status as each is achieved, and we never claim a certification we don’t hold.