CUSTOMER OPERATIONS

Patient communications that run themselves.

CUSTOMER OPERATIONS

Aegis handles patient intake, scheduling, triage routing, reminders, and follow-up across every channel. Every interaction is governed. Every action is recorded.

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Phone · SMS · WhatsApp

Middle-aged man with short gray hair, wearing round glasses and a black shirt, looking slightly upwards with a gentle smile.

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Email · Portal · Web

GOVERNANCE

Aegis never makes clinical decisions. Triage applies your rules. Every interaction is logged. Staff are involved when human judgement is needed.

WHAT AEGIS HANDLES

Every patient touchpoint.
Governed and recorded.
Inbound calls, appointments,
triage, reminders,
intake, and waitlist management. All automated, all auditable.

Explore the Platform

Smiling man with short brown hair wearing a light blue shirt and black jacket against a plain background.

Smiling blonde woman in a textured navy blazer with arms crossed against a light gray background.

Middle-aged man with light brown hair, wearing round glasses and a beige button-up shirt.

Portrait of a middle-aged man with short gray hair, blue eyes, round glasses, and a slight smile wearing a black shirt.

Portrait of a confident middle-aged woman with light blonde hair, green eyes, and pearl earrings wearing a black blazer.

Smiling young man with light brown hair, beard, and blue eyes wearing a navy button-up shirt.

Ae

gis

One pipeline. Five stages. Intake, orchestration, policy enforcement, execution, and an immutable audit ledger. Every patient interaction recorded end-to-end.

CLINICAL SAFETY

What Aegis doesn't do matters as much as what it does. No clinical decisions — Aegis routes, triages, and escalates, but never diagnoses or prescribes. If confidence is low, the system halts and notifies a clinician. Scoped data access — each workflow touches only the patient data it needs. No ambient authority, no broad permissions. Evidence-grade audit trail — every interaction logged with timestamp, action taken, policy applied, and outcome. Exportable for CQC, NHS Digital, or internal review.

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Governed pipeline

INBOUND CALLS

Calls answered 24/7

Patient calls are answered immediately. Aegis identifies the caller, understands the request, and acts — books appointments, answers FAQs, routes clinical queries, and logs every interaction.

SCHEDULING

Appointments managed automatically

Books, reschedules, and cancels against your live calendar. Enforces your booking rules — practitioner availability, appointment types, minimum gaps, new patient protocols. Sends confirmations automatically.

TRIAGE ROUTING

Clinical queries routed safely

Queries are classified by urgency and routed to the correct clinician or pathway. Aegis applies your triage rules, escalates when confidence is low, and never makes a clinical judgement.

REMINDERS & FOLLOW-UP

No patient falls through the cracks

Appointment reminders via SMS, WhatsApp, or email. No-show follow-up. Post-appointment check-ins. Recall campaigns for overdue patients. Automated but personalised.

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Audit trail

Patient communications that run themselves.

Every patient touchpoint.
Governed and recorded.
Inbound calls, appointments,
triage, reminders,
intake, and waitlist management. All automated, all auditable.

Calls answered 24/7

Appointments managed automatically

Clinical queries routed safely

No patient falls through the cracks

Solutions

Company

Template

Patient communications that run themselves.

Every patient touchpoint. Governed and recorded. Inbound calls, appointments, triage, reminders, intake, and waitlist management. All automated, all auditable.

Calls answered 24/7

Appointments managed automatically

Clinical queries routed safely

No patient falls through the cracks

Solutions

Company

Template

Every patient touchpoint.
Governed and recorded.
Inbound calls, appointments,
triage, reminders,
intake, and waitlist management. All automated, all auditable.